Company Name: 16310184 Canada Inc (operating as DREY company)
Company Address: 2340 Place Neptune, Brossard, QC, J4Y 1R4, Canada
Email Contact: [email protected]

Thank you for shopping with DREY company. We value your satisfaction and want to ensure you have a positive experience with our products. If for any reason you are not completely satisfied with your purchase, you may return your item(s) within 14 days of delivery. To initiate a return or exchange, please contact us at [email protected].

RETURN PERIOD
You have 14 days from the date you receive your package to initiate a return. Please ensure that your returned item(s) are shipped back to us within this 14-day window.

RETURN CONDITIONS

• All returned items must be unworn, unwashed, and in a condition suitable for resale.
• Original tags must still be attached.
• Initial shipping costs paid at the time of purchase are non-refundable.

NOTE ON SALE ITEMS & SPECIAL DEALS

• Sale Items: Items purchased on sale are not eligible for refunds. You may exchange these items for another product or request store credit.
• 1+1 Deals: If you purchased a 1+1 deal, both items must be returned together to receive a refund. If you return only one of the two items, we can offer an exchange (e.g., a different size or color of the same product) for that single returned item. Store credit or refunds are not available for partial returns on 1+1 deals. If you only wish to exchange one item from the set, please return that item and keep the other.

RETURN COSTS
Return shipping costs are the responsibility of the customer. Costs may vary based on your location and chosen courier. For initial orders, our standard worldwide shipping rate is $12.00, and express worldwide shipping is $30.00. Please note that return shipping fees are not covered by DREY company.

RETURN PROCESSING TIME

• Exchanges: Once you contact us to initiate an exchange, we will begin processing upon receiving your request. We strive to complete exchanges within a few days of receiving the returned item(s).
• Refunds & Other Returns: Once we receive your returned package, we will process it within 10 business days. After issuing your refund, we will send you a confirmation email. Please allow up to 3 additional days for the refund to appear in your account.

HOW TO RETURN YOUR ITEM(S)

1. Contact us at [email protected] to initiate your return.
2. We will provide you with the appropriate return address and further instructions.
3. Do not send items back without first contacting us.

RETURNS FAQ

• What if my exchange product is no longer available?
  If the product you want in exchange is out of stock, please contact us at [email protected]. We will provide you with an update and work together to find an appropriate solution, such as an alternate product or store credit.
• Where can I find my order number?
  Your order number is included in the confirmation email you received after placing your order. If you cannot locate it, please contact our customer service team at [email protected] for assistance.
• What if my product arrives faulty or damaged?
  If your item arrives faulty or damaged, please email us at [email protected] with a photo of the issue. We will promptly work with you to arrange a suitable resolution—whether that’s a replacement, exchange, or refund.
• What if I want to return my order outside the 14-day period?
  We encourage you to make returns within 14 days. If extenuating circumstances prevent you from meeting this deadline, please contact us at [email protected]. In some cases, we may be able to offer an exchange or store credit as a courtesy.

If you have any further questions or concerns, please reach out to our customer support team at [email protected]. We appreciate your business and look forward to assisting you.